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Technology FAQ
| Accepted file formats | Documents: .doc, .docx., .pdf, .xls
Photos: .jpg, .gif, .bmp
Video clips: .mpg,. wmv, .avi | | Cannot proceed to next step in system | Make sure you press the Save button, then the Next button. | | Hard copies: how to send | First, please create an account on the online submission system and go all the way through all five steps. There is a place to put a note to us that you will be sending the information separately. Next, use a SHIPPING COMPANY (not U.S. mail) and ship your materials to us: International Adoption Medicine Program
717 Delaware St. SE, Mail Code 1932
Minneapolis, MN 55414
612-624-1164 tel
(612-625-2920 fax)
| | Haven't heard back--why not? | It is possible that we have not received your information. In order for us to receive your submission, you must go to Step 5, “Complete and Send” and check the box, AND ALSO press the Save button. Until you check the box and press the Save button, we will not be able to see your information. You will receive email confirmation when we have received your submission. If you have completed Step 5 and received an email confirmation but still have not heard back from us within 3 business days, please email us at iac@umn.edu to confirm receipt. | | Login issues, assorted | System says you already have a login:
If you used our services before our online submission system went live (2/9/07), your demographic information will already be in our system. Please email iac@umn.edu to have us set up a username and password for you so that you may log in to upload new materials. If you set up your own login and just forgot what it was, click Forgot Login?, and a reminder will be sent to your primary email address. Blank screen at login:
It does look like a mostly blank screen, but there is a drop-down menu there—it says “Please select from the following options” in the maroon-colored box. Choose “New Submission” from the drop-down menu to upload materials for the first time, or, if uploading supplemental info, choose the name of the child. Entered required (asterisked) info, but system still won't let you in:
You must enter your login information AND THEN press the Create button at the bottom right side of the login screen in order to log in for the first time. Return users can simply use their previously created login information on the left side of the screen. Logged in once but can't get in a second time:
At the login screen, you must enter your username and password (at left—the right side is for first-time users) AND press the Login button in order to enter the system. If you need a password reminder, there is a link Forget Login? under the username/password box on the login screen, OR you can email iac@umn.edu and ask to have us reset both username and password. Donated but can't get back to the screen where you can upload your files:
Minnesota Medical Foundation (MMF) handles our donations for us, so you were routed (in a new browser window— your computer will now have two browser windows open at the same time) to their website to make the donation. ON A PC, you can return to the submission system by pressing Alt + Tab (which, in general, is a shortcut that returns you to the screen you were most recently working in) or click on the browser button in the task bar that corresponds with our website. The task bar is at the very bottom of your screen and has a button for each application, document and window that you have open at the same time . ON A MAC, you may need to minimize the MMF screen in order to see the submission screen again. | | Save to desktop | For most email programs, you can right-click on the file and choose “Save As” when you have the email message open. When you are in the preview mode on your email, you can right-click the attachment icon and choose “Save Attachments” to save all of them at once. Either option will open a window that allows you to choose where you want the file saved. Choose “Desktop”, then press Open or Save (depending on your system). | | Update demographic info | You may change your demographic information at any time by clicking on “My Account” at the very top of the screen (after logging on). This option is in the grey bar next to the Welcome message. | | Upload info from an email attachment | If medical history and photos were emailed to you, you will first need to save the electronic files to your desktop in order to upload them; you cannot save the email message itself and upload that. You must separate the attachments.
To upload files, you will be prompted to browse for them on your computer. That is why it is best to place the files in a conspicuous spot on your desktop before you begin. In Step 3, press the Browse button, find and select the file where you saved it on your computer, choose Open (which will close your computer’s browse box and allow you to see the submission browse box again), enter comments and questions (if you have any), then press Save. To add additional files, click the small plus sign icon next to Attachments and repeat this process. | | See also | Submissions FAQ | Clinic FAQ | Preadopt FAQ |
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